Dtmf masking6/12/2023 ![]() ![]() Once the payment page is complete and ready for the card payment to be taken, it is a similar experience for all. The ability of the custom system to integrate with PCI Pal determines the amount of data that can be prepopulated or what needs to be manually input by the agent. ![]() Given that the customer system producing the payment request and payment gateway accepting the card details could potentially be a different combination for every customer, there is no blueprint for that journey. The agent's experience for taking a payment via PCI Pal depends on a number of factors. ![]() In the event of erroneous data input by customers, an agent can reset the relevant data field in the payment page, allow customers to fix the input, and facilitate a successful transaction.Ĭollecting card payment via 8x8 Secure Pay The agent hears the conversation and controls the card input, but only hears a single-tone DTMF and sees starred out digits for the card number, date, and Card Verification Value (CVV). When this page is opened, the media connection is rerouted via PCI Pal, which allows them to mask the keypad input both visually and audibly. The secure payment page can be configured to include pre-populated data or data that the agent adds manually. This new integration offers agents a secure payment page for processing customer transactions. The service can also feed information about the payment back to the originating system. The service can be integrated with a CRM, Enterprise Resource Planning (ERP), or a billing system and the customer's payment gateway to process the payment. 8x8 Secure Pay enables an agent and customer to stay in contact on a call while masking the card input from the customer's handset so that the sensitive card data stays secure and out of the contact center. 8x8 Contact Center now offers customers a secure integration to support the processing of bank card information via our partner PCI Pal. ![]()
0 Comments
Leave a Reply. |